Join Our Team as an Operations & Resource Planner!
Do you have excellent planning and people skills, perhaps gained in a role similar to a Transport Planner, Resource Planner, or Operations Planner? This is a superb opportunity to join our established business at a time of transformation…
Llew Jones Ltd is an ambitious family run business based in North Wales with depots in Corwen, Ruthin, and Llanrwst, operating a modern fleet of coaches for a range of operators including Leger/Shearing Group, Lochs and Glens, PGL. We also support the local community by providing local bus services and rail replacement services whilst catering for the various transport needs of the local schools, colleges and private customers.
The Role – Operations and Resource Planner (Tours, Rail Replacement & Private Hire)
Working at our Llanrwst head office and depot, your focus will be on relationship management, managing key account customer relations and the administration of tour work, rail replacement work and private hire opportunities, to ensure the provision of a quality service at the right price.
Duties will also include, although will not be limited to:
- Allocating resources to meet customer requirements via industry software in the most effective and financially efficient manner and in full compliance with industry regulations
- Ensuring all drivers are notified of changes to allocated work
- Undertaking full line-management duties with tour and private hire drivers
- Checking driver and vehicle standards
- Liaising with clients to ensure excellent service provision at the right price
- Checking timesheets and receipts and preparing records for payroll
- Reviewing and negotiating rates for Tour, Rail and Private Hire work to meet company cost margins
- Answering general enquiries and responding to accidents and/or breakdowns and vehicle/staff changes
- Investigating complaints, incidents and accidents and ensuring completion of records
- Covering out of hours emergencies as part of the on-call team
The Package
- Permanent contract
- Salary in the region of £38,000 to £40,000 (including basic on-call payment) with the level dependent on experience
- Working Monday to Friday 8am to 5pm. Plus participating on the rota working 1 in 4 weeks that will consist of working Saturday mornings in office and being on call for the remainder of that week. You will benefit from a basic on-call payment of £100 for each week on call and the opportunity to earn an additional £100 discretionary payment for each on-call week together with free transport on any Llew Jones Bus Services.
- Commission of 1% on private hire sales generated by you.
Our Requirements – Operations and Resource Planner (Tours and Private Hire)
- Experience of resource management gained within a busy, dynamic working environment, e.g., gained as a Transport Planner, Resource Planner, Operations Planner, or similar
- Proven management and leadership skills, with a proactive, engaging, and positive approach
- Confident and able to be decisive and accurate when under pressure
- Superb communication and interpersonal skills
- Ability to work in a highly autonomous role whilst as part of a collaborative team
- Good UK geographical knowledge
- Good IT literacy for inputting data and strong knowledge of Excel
Although not essential, a full understanding of Drivers Hours Regulations would be advantageous. In addition, although not essential, experience as a PCV tour driver or supervisor, an ILM Level 5 qualification or equivalent, and sound financial acumen, would all be highly advantageous.
More About Us
Llew Jones believes in ‘going the extra mile’ by providing a high-quality service and we have in recent years won substantial national and local contracts. Testimony to this, is our status of longest servicing operator for Leger/Shearing Group which led to us gaining a Special Recognition award for service excellence, along with awards for Luxuria and Silver Service driver teams in 2024.
How to Apply
Please send your CV to recruitment@llewjones.com
For any questions or queries please email recruitment@llewjones.com or call the office on (01492) 640320