After months of eager anticipation, we’re excited to share some fantastic news: Llew Jones Coaches has won the Best Use of Technology 2025 award at the RouteOne Awards 2025.
It’s a major milestone for our team, and it gives us the perfect opportunity to highlight why this technology upgrade is already making such a meaningful difference, not just for our customers, but also for the colleagues who keep our fleet running safely and smoothly every day.
Over the past year, we’ve made a significant investment in advanced live CCTV and telematics, working closely with our long-standing technology partner, Centrad. The result is a fully connected system that brings together real-time video, GPS tracking, instant footage retrieval, and automated alerts across all 45 vehicles in our fleet.
And while it’s certainly a technical achievement, the impact goes much deeper. This isn’t just new equipment – it’s a complete step forward in how we operate, how we respond, and how we look after the people who rely on us.
What This Means for Our Customers
Faster support & clearer communication
Our customer service team now has immediate access to accurate live and historical data. That means enquiries are resolved in minutes rather than hours, giving customers quicker answers and smoother journeys.
Greater reliability across our services
Instant alerts flag any technical issues before they affect a route, helping us keep services running safely and efficiently.
Enhanced safety & peace of mind
The upgraded CCTV strengthens safeguarding for all passengers, from schoolchildren to vulnerable adults. It has already supported emergency services and assisted with important investigations.
More efficient journeys
With better insight into driving styles and fuel efficiency, we’re working toward smoother, greener journeys – perfect as we review ways to be more sustainable for the environment..
How it Supports Our Colleagues
While customer benefits are clear, this investment has also made a meaningful difference for our team.
Greater safety and reassurance for drivers
Our colleagues are on the frontline every day. The live CCTV and automated alerts mean drivers feel better protected and supported, especially when dealing with challenging situations on the road.
More clarity
Instant footage and vehicle data remove guesswork from incident reporting, simplifying processes for everyone involved and helping our teams work with confidence.
Improved communication across departments
From operations to maintenance, everyone has access to the same accurate, real-time information. This allows us to solve issues quickly and work closer as a team.
Our drivers have embraced the system, recognising how it makes their working environment safer and more supported.
Setting a New Standard for Rural Transport
We’re proud to be one of the first operators in our rural region to adopt this level of technology, and winning the award confirms the positive impact it’s having across our services and community.
James Hadley, Business Manager, said:
“Everything we do at Llew Jones is for the purpose of making the lives of our colleagues and customers easier and safer. It’s fantastic to be recognised by such a prestigious awards body for the investment we’ve made in using technology to enhance what we do. We’re incredibly proud of everyone at Llew Jones – this award is a testament to their dedication and hard work. And we’re not stopping here, we have so much more to offer as a coach and bus operator yo our local community and beyond.”
For us, innovation has always been about people. This award-winning project marks another step forward in our ongoing commitment:
“To be the passenger transport company of choice – by going the extra mile.”
Looking to hire a coach?
Ready to book your next journey? You can use our quick booking form or contact our team directly. We’re always happy to help!