Privacy Policy
We are committed to respecting your privacy, as well as the privacy of all visitors to our website, potential customers filling out quotation forms, and those subscribing to our email services. Any information we collect is used solely to provide the requested services and enhance the way we interact with you as an organisation.
Outlined below is information about the data we store and how we use it.
Table of contents
- Who we are & contact information
- What personal data we collect
- How we collect your personal data
- Why we collect your personal data and how it is used
- Cookies & how to turn them off
- Who we share your data with
- Who can see your personal information
- How long we retain your data
- How we protect your data
- What rights you have over your data
Who we are
We are Llew Jones LTD, trading name Llew Jones International, owners of the https://llewjones.com/ website.
If you notice we have missed any crucial information you need or should you have and questions, queries or complaints, you can contact us:
Address
Llew Jones, Station Yard, Station Rd, Llanrwst, Conwy, LL26 0EH
Phone
(01492) 640320
info@llewjones.com
You can also use the form on our Contact Page.
What personal data we collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity data: includes first name, last name, username or similar identifier, job title, place of work.
- Contact data: includes billing address, residential address, delivery/pick up address, email address, work address, social media handles, and telephone numbers.
- Financial data: includes bank account details.
- Technical data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plugin types and versions, operating system and platform, and other technology on the devices you use to access the site.
- Transaction data: includes details about payments to and from you and other details of services and bookings you have purchased from us.
- Profile data: includes your user name and password, booking orders made by you, your interests, preferences, feedback and survey responses, what you viewed or searched for; page response times; download errors; length of visits to certain pages; and page interaction information (such as scrolling, clicks, mouse-overs, and methods used to browse away from the page).
- Usage data: includes information about how you use the website, products, and services.
How we collect your data
We use different methods to collect data from and about you, including through:
- Direct interactions: You may give us your Identity Data, Contact Data and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: apply for our products or services, request a quotation, create an online account, register for any of our events; request marketing to be sent to you; promotions or surveys; give us some feedback; or use the contact form.
- Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources such as analytics providers; search information providers; advertising networks, social media platforms, business platforms and other publicly available sources.
Why we collect it and how do we use your personal data
The following table shows why we process your personal data and our lawful basis for it. We may rely on more than one lawful basis for processing your personal data depending on the context of the processing activity.
| Purpose/Activity | Lawful Basis |
| Personal email marketing – Occasionally, we may send you personalised emails about products, services, or events that we think you’ll find interesting. | We will only carry out this processing with your consent. You can choose not to receive updates and information about our products and services by following the unsubscribe instructions in any communication we send. Additionally, you have the right to opt out of marketing at any time by emailing us at info@llewjones.com. |
| Corporate email marketing – Occasionally, we may email you about products, services, or events that may be relevant to you or your organisation. We will only send these communications if you are considered a ‘Corporate subscriber’ and the content aligns with your role as an employee at your organisation. | This processing is carried out based on our legitimate interest in promoting our products and services to your organisation. You can opt out of receiving updates and information at any time by following the unsubscribe instructions included in any of our communications. Additionally, you have the right to opt out of marketing by emailing us at info@llewjones.com |
| Analysing our website – To gain a deeper understanding of how you interact with and access our website, we use cookies. For more details on how cookies work please see further details in the section below. | This processing is carried out with your consent, as indicated in your Cookie Preferences on our site. It is used to analyse your interactions and improve both your user experience and the overall performance of our website |
Analysing the use of our website – To better understand how you access and use our website, both on an individual and aggregated basis, we use:
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This processing is carried out for our legitimate interests to analyse and improve your user experience and the performance of our website. |
Campaign performance – Understanding marketing/campaign performance – We use the following platforms to understand how our marketing activities are performing:
Data may be aggregated and analysed to create business intelligence which will enable us to report on performance and make better informed decisions about future activities.
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This processing is carried out for our legitimate interests for us to measure the reach and effectiveness of our campaigns. |
| Contract / Service management – To deliver our services and meet our contractual obligations, we may process a limited amount of corporate or personal contact data, depending on the type of customer you are. This may include handling quotations, contracts, service delivery, and invoice processing. | The processing of your data is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. Additionally, it may be necessary for our legitimate interests, such as contract management. |
Cookies
Our site uses the following cookies:
- Google Analytics cookies – these are set for monitoring and tracking visitors behaviour on the site.
- WordPress logged-in cookies – these are used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- Facebook and LinkedIn social plugins – This allows the user to follow us on Facebook and Instagram and allows us to remarket to relevant users who have visited our website
- Microsoft Clarity – we use this to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies. Additionally, we use this information for site optimization. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement
- Security & Limit Login Attempt cookies – these cookies are used by the website security software to provide brute force security in logins by monitoring user cookies.
How to turn cookies off
If you would like to turn off cookies, you can usually do this using your web browser. Click the Help menu in your browser to find out how or follow one of the links below for information about the specific browser you are using. Remember that cookies can be essential to the functionality of some websites (e.g online shops and services which you log in to) so make sure you are aware how your favourite websites are using cookies before turning them off for these sites.
- Cookie settings in Firefox
- Cookie settings in Chrome
- Cookie settings in Safari
- Cookie settings in Internet Explorer
More information:
Embedded content from other websites
Articles on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website.
Who we share your data with
- Third-Party Service Providers: We may share your information with trusted third-party service providers for purposes such as analytics, administration, and processing. These providers are obligated to protect your information and comply with applicable data protection laws.
- Legal Compliance: We may disclose your information to comply with legal obligations, enforce our policies, or protect our rights and the rights of others.
- We may also disclose aggregate or de-identified information about our users to third parties for marketing, advertising, research or similar purposes.
Who can see your personal information
- Our IT & Computer System administrators.
- Our website administrators.
- Sales and marketing administrators.
- Our Service Providers when they need to, to provide technical support for the purposes of maintaining our service to you.
How long we retain your data
When you submit an enquiry to us via the website, email or via a comment on our website, or we acquire your data through marketing exercises such as newsletter sign ups and in person events, its contents are retained until (if) you tell us to remove or delete it.
If you register an account on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
How we protect your data and what data breach procedures we have in place
We protect customer data with the following site features:
- We use SSL/HTTPS on our site. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
- We limit access to your personal data to those employees, agents, contractors and other third parties who have a legitimate business need to know.
We have a procedure in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
What rights you have over your data
You are entitled to request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You can also request that we erase any personal data we hold about you by contacting us.
This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being currently our customer (i.e. basic account information like an email address, billing and contact information).
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting the updated policy on our website.